Terms of Service

Last updated: 27 June 2026

Welcome to Upscaled. These Terms of Service (“Terms”) govern your access to and use of the website upscaled.com.sg and the digital marketing services provided by Upscaled (“Upscaled”, “we”, “us”, or “our”). By accessing this website or engaging our services, you agree to be bound by these Terms.

1. About Us

Upscaled is a digital marketing agency based in Singapore, providing SEO, search engine marketing (SEM/Google Ads), social media marketing, AI SEO (GEO), and web design services.

Registered address: 80 Playfair Road, #03-02A, Kapo Factory Building, Singapore 367998
Email: sales@upscaled.com.sg
Phone: +65 8969 6680

2. Services

2.1 Upscaled provides digital marketing services as described on our website and as agreed in a written proposal, statement of work, or service agreement (“Service Agreement”) between you and us.

2.2 Specific deliverables, timelines, fees, and performance expectations are defined in each Service Agreement. Where these Terms conflict with a signed Service Agreement, the Service Agreement prevails.

2.3 Digital marketing results depend on factors outside our control (search engine algorithms, advertising platform policies, market conditions, competitor activity). We do not guarantee specific rankings, traffic volumes, lead counts, or revenue outcomes unless explicitly stated in a Service Agreement.

3. Client Responsibilities

You agree to:

Provide accurate, lawful information and materials needed to deliver the services;
Grant timely access to accounts, platforms, and systems (e.g. Google Ads, Analytics, website CMS) required for the work;
Review and approve deliverables within agreed timeframes;
Ensure all content and materials you supply do not infringe third-party rights and comply with applicable law.

4. Fees and Payment

4.1 Fees, billing cycles, and payment terms are set out in your Service Agreement or invoice.

4.2 Unless otherwise stated, invoices are payable within 30 days of the invoice date. Late payments may result in suspension of services.

4.3 Third-party costs (e.g. advertising spend, software subscriptions, stock assets) are billed separately or as agreed and are the client’s responsibility.

5. Intellectual Property

5.1 Upon full payment, ownership of final deliverables created specifically for you transfers to you, except for third-party assets and our pre-existing tools, frameworks, and methodologies, which remain our property.

5.2 We may showcase non-confidential work and results in our portfolio and marketing materials unless you request otherwise in writing.

6. Confidentiality

Both parties agree to keep confidential any non-public information disclosed during the engagement and to use it only for the purpose of delivering or receiving the services.

7. Limitation of Liability

7.1 To the maximum extent permitted by law, Upscaled’s total liability arising out of or in connection with the services shall not exceed the total fees paid by you to us in the three (3) months preceding the event giving rise to the claim.

7.2 We are not liable for indirect, incidental, or consequential losses, including loss of profits, revenue, data, or goodwill.

7.3 Nothing in these Terms excludes liability that cannot be excluded under Singapore law.

8. Third-Party Platforms

Our services rely on third-party platforms (e.g. Google, Meta, TikTok, LinkedIn). We are not responsible for changes to their policies, pricing, algorithms, or availability, or for any account suspensions caused by such platforms.

9. Termination

Either party may terminate an engagement in accordance with the notice terms in the Service Agreement. Fees for work completed up to the termination date remain payable.

10. Governing Law

These Terms are governed by the laws of Singapore, and any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.

11. Changes to These Terms

We may update these Terms from time to time. The current version will always be posted on this page with the “Last updated” date above.

12. Contact

Questions about these Terms? Contact us at sales@upscaled.com.sg or +65 8969 6680.